Complaints Policy

Raising a complaint

Email or call us with the details. We would rather hear about a problem than have you live with it.

What happens next

• We acknowledge every complaint within 2 business days.
• We aim to resolve within 10 business days, and will tell you if something will take longer and why.
• You will get the outcome in writing.

Escalation

Licensed HVAC work in Texas is regulated by the Texas Department of Licensing and Regulation. If we cannot resolve a complaint to your satisfaction, you may escalate it to TDLR.